Bloop Bounce Ball app icon

Bloop Bounce Ball

Support

Stuck on a level, lost your stars, or spotted something odd? Tell us what happened and we’ll bounce right back to you.

Email us directly

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Replies within 1–2 business days English iPhone & iPad

Send us a message

Everything except the message is optional — but the more you tell us, the faster we can help.

We only use your details to answer you.

Common questions

Most things can be sorted in under a minute.

My stars, shards or gumdrops have disappeared

Progress is saved on your device, so it can go missing if the app was deleted and reinstalled, or if a device was restored from an older backup.

  1. Check you are signed into the same device the progress was made on.
  2. Restore a recent device backup if you have one from before the loss.
  3. If neither helps, email us with your app version and roughly how many stars you had — we can often help.
The game will not rotate to landscape

Levels are played in landscape by design. If the screen stays upright, open Control Centre and check that Portrait Orientation Lock is switched off, then return to the game.

I am not getting daily reminders

Reminders are entirely optional and off until you allow them.

  1. Open Settings → Reminders in the game and turn on Daily nudges.
  2. If nothing happens, iOS may have declined earlier. Go to the iOS Settings app → Bloop Bounce Ball → Notifications and switch Allow Notifications on.

You can turn them off again at any time in the game’s Settings screen.

There is no sound
  1. Check the game’s Settings screen — music and sound effects have separate switches.
  2. Make sure the iPhone’s silent switch is not on and the volume is up.
  3. The game mixes with other audio, so if another app is playing music, that will keep going too.
A level feels impossible

Every level is completable, and all three prism shards are always reachable. Two things unstick most levels:

  • Colour is a body as well as a key. Sunny floats and jumps highest, Plum drops fast and smashes brittle rock, Blush is the all-rounder.
  • Perfect bounces. Tap JUMP on the exact frame Bloop lands for extra height — that is usually what a “too high” ledge needs.

Still stuck? Send us the world and level name and we will send back a route.

Is it safe for children?

Yes. There are no adverts, no in-app purchases, no accounts, no chat and no links out of the game. Nothing is collected about the player, and the game works fully offline.

How do I delete my data?

All game data lives on your device only. Open the game’s Settings → Erase all progress, or delete the app, and it is gone. There is nothing stored on our side to remove.

Your data, briefly

The short version, in plain words.